Handle with Care™-Staff Safety and Defusing Situations where Individuals may be Aggressive for Managers

This workshop is designed for managers and supervisors and covers the following areas: 

• staff selection and training;
• planning effectively to make it less likely that difficult situations will occur;
• legal issues;
• assessing risk and responding to threats
• planning the environment; 
• policies and procedures;
• helping staff respond effectively when there is difficult situations and;
• supporting staff before, during and after a difficult incident.